The structure of the photos for this Andaz staycation review is a virtual gallery of walking into the Studio Suite King.
For those who only read the beginning and not the end, take note that the beginning was unhappy but there was a happy ending. (Not THAT kind of happy ending, you pervs.)
Here’s the bad part: The check-in process was tedious, very tedious. We were there at about 1.30pm and were told that our suite would be ready soon and they would inform us when it was.
But we waited and waited but no one came. Everyone else who waited with us in the Sunroom had already gotten their rooms. We approached the service staff a few times but they said they dunno. They tried contacting the reception but the reception didn’t pick up so the staff left it at that, without giving us a definite answer.
The suite was ready slightly after 3pm when check-in time should be 3pm. I don’t mind checking in at 3pm but don’t tell us the suite would be ready soon – don’t make empty promises. Don’t let your guests wait. Just say, “sorry, your suite will be ready only at 3pm,” then at least we could go shop around the vicinity.
Here’s another bad part: There is no club lounge at Andaz. (They have a “sun room” for all hotel guests.) Usually if you book a suite in a hotel, you will get access to a club lounge that serves complimentary afternoon tea. Breakfast (usually better quality) is also served at the club lounge.
But Andaz doesn’t have a club lounge – so what’s the point of having a suite here if there is no extra perks?
The third negative: they closed the gym. I totally understand the reason they closed the gym (COVID19) but I find it strange that they closed the gym but not the pool. Their morning buffet breakfast was packed to the brim. So I wondered if closing the gym made any difference?
Also: the knowledge that the gym was closed came when I was there. They should have emailed me in advance to inform me and offered something in return (maybe a day pass to a nearby gym?)
Also also: Knowing about the closure of the gym came after the waiting, the poor service, and no club lounge—it just piled on the frustration. I’m not an impatient person and I am understanding, but when bad things just kept coming, it got very distressing when this was supposed to be a happy staycay.
I am aware that this may come across spoilt and also aware that this is a first world problem, but when you’re paying a lot of money, you’d expect the best.
But once we got to our suite, it felt great. A good view is always uplifting.
The suite is great, no complaints. Every usual amenities is present–from hairdryer to iron and safe.
Here’s a video to provide the spatiality:
As mentioned previously, the gym was closed due to COVID19. The pool is situated at the lobby area where their breakfast restaurant is.
It’s a little awkward walking past people eating to the pool. I’d prefer a pool with some privacy.
Their breakfast is held at their restaurant Alley on 25, which I had done a review. They maintained their standards—perhaps even improved, this time, it tasted even better—although the selection seemed smaller.
I also admire their precaution. Because of Covid19, they stationed staff so that staff handed out the food, guests had no contact with ladles, tongs, and scoops. They really put in a lot of manpower here.
That said, many guests (local Singaporeans, very few tourists) just grabbed the food themselves. Not the staff’s fault. Singaporeans can be ugly.
There are Western and Asian selections. They are of good quality. But the Asian selections are better. Their bee hoon is unforgettable.
It’s a lovely stay after the initial hiccup. We paid about $530 for a night when the usual price for a night is about $880.
-poor (almost untrained) service
-closure of facilities without prior notice
-no club room
-swimming pool beside restaurant, you have to walk by prying eyes.
5 Fraser Street, Singapore 189354
+65 6408 1234
You may be interested in…
–Capella Singapore Staycation: “Everything Is Complimentary But You Have To Pay”
–Staycation: The Westin Singapore
–Staycation: Pan Pacific Singapore
–Staycation: St Regis, Orchard
Written by Dr. A. Nathanael Ho.