Mercure and Pullman are under Accor Hotels, and they are in the same building (but different towers), sharing the same reception, gym, restaurants, and swimming pool. Their location is perfect, smack in the heart of Brisbane CBD. You cross the road, and it’s Brisbane Museum, and Queen Street Mall, the only mall in Brisbane. Or if you cross the bridge, a 5-minute walk, you reach Southbank.
The difference is that Mercure is a 3-star hotel, and Pullman a 5-star. The difference is the price. I paid A$438 for 2 nights at Mercure, but the EDB organizers, who invited me to give a talk, managed to get Pullman to sponsor my 2 nights’ stay. Like all hotels, the prices at Pullman fluctuate with available occupancy: it can go as low as A$200 or as high as A$400 a night.
Welcome drink: a fun cocktail!
Mercure is a little tired and old. The windows are slits. But I had a corner room, which is spacious, and in that room, there is a passageway that leads from the door to a sharp right turn into the room proper. I always associate such extravagant use of space with luxury.
Welcome drink: pale ale
Pullman is newer, and has wide windows. A palpable difference between the two hotels: Pullman is more chic and more comfortable than Mercure, but both toilets share a similar fault. The shower heads are fixed lowly, and I , a 1.8m person, had to stoop to shower.
The SERVICE was non-intrusive, and efficient. Swift check-in, quick check-out. My klutz of a friend left his wallet and handphone in the car, an airport-hotel transfer provided by Pullman. When we told the assistant manager, he took immediate actions, and returned the items to us in our room in 2 heartbeats. My friend was relieved.
The buffet breakfast at Bistro Allure was pretty decent. Not a wide selection, but rather tasty. The bacon was meaty, and kick-ass salty, which I loved. And the omelette, cooked a la minute, was fluffy, and buttery, with oozing cheese.
All in all, a pleasant stay. No complaints, only compliments.
Written by A. Nathanael Ho.